Comcast DVR bugs continue
MercuryNews.com | 02/17/2005 | Comcast and its bug
Comcast DVR subscribers continue to experience glitches in their new units. As the demand for these DVRs skyrockets, so does the urgency of fixing the problem.
Once installed, some DVRs stopped recording in mid-show, freezing the image on the screen, according to customers. Some subscribers also reported audio problems with the DVRs.Get the full story here.``I have a lot of experience dealing with software and technical problems, so my approach is probably going to be different,'' said Comcast subscriber Steve Jay, a retired Cisco software engineer who lives in San Jose. ``I'm willing to do something, go through menus, whatever, to try and solve the problem. But a lot of people don't have a technical background. I don't know what they would do.''
